Clara - your digital vacation companion and mobile guest card
Online and always up to date for your vacation
Our Clara web app provides you with up-to-date information during your stay. It helps you plan from home and provides important information such as opening times, events and suggestions for activities during your vacation.
With the digital guest card in the Clara, you benefit from free travel on public transport throughout Vorarlberg as soon as you arrive. There are also many other varied offers available to you.
Why Clara?
- Digital guest card - as soon as you arrive by public transport
- Up-to-date information - for your stay
- Event tips - tailored to your trip
- Experiences - can be booked directly online
- Watch list and planner - conveniently plan your vacation
Click here for your personal digital vacation companion
Simply fill out the following form with your booking details and you will receive an e-mail with your access data.
The digital guest card is only visible after (pre-)check-in at your accommodation. Please use the same e-mail address that you provided when booking.
The Clara - simply explained in our video
How it works
- Registration: Via the e-mail invitation link from your accommodation or via the form
- Activation of the digital guest card: As soon as your accommodation has registered you in the registration system with the same e-mail address, you can activate the digital guest card in the Clara web app.
FAQ's
Frequently asked questions about the Clara web app and the digital guest card
I have already booked. Why am I not receiving an invitation email from my accommodation?
- Your accommodation has not yet registered you in the registration system. Some accommodations only register their guests when they check in at the accommodation.
- The invitation email has landed in the spam folder.
- The arrival date is more than two weeks in the future. The invitation email arrives at the earliest two weeks before arrival.
- You are traveling as a group of more than six people. Contact your accommodation if you have not received all digital guest cards.
- You have given your accommodation no e-mail address or an incorrect or different e-mail address.
- Your accommodation has made a typing error in the e-mail address.
How do I get my digital guest card?
The digital guest card can be activated in the Clara web app in Brandnertal, Bludenz and Klostertal. If you are staying at an accommodation that offers the web app and the digital guest card, you will receive an invitation email from the accommodation after (pre-)check-in (at the earliest two weeks before arrival). There you can register via the link to the web app and activate your digital guest card and those of your fellow travelers.
Normally, the main traveler will receive an invitation email and can then forward the guest cards of fellow travelers (e.g. via WhatsApp).
When will I receive the invitation email for the web app from my accommodation?
The invitation email will be sent at the earliest two weeks before arrival, at the latest when you check in at your accommodation. Depending on the accommodation and hotel program, the timing may vary slightly.
I have not received an invitation email from my accommodation, but I would still like to register for the web app. What can I do?
You can fill in the registration form above with your travel details, which will take you to your invitation e-mail and you can then register. As soon as your accommodation registers you as a guest with the same e-mail address in the registration system, the digital guest card is also active.
I have registered for Clara using the registration form, but my digital guest card is not active. What can I do?
Registration in the registration system by your accommodation is a prerequisite for the digital guest card. Some accommodations only register their guests on site at check-in. If you would like to use the digital guest card to travel by public transport, please contact your accommodation.
I have registered for the Clara via the invitation email from my accommodation, but I cannot activate my digital guest card. What can I do?
If your accommodation cannot help you, please contact Alpenregion Bludenz Tourismus (T +43 5552 30227) or the local tourist office.
What do I have to do once I have received the invitation e-mail?
In the invitation e-mail there is a red, linked field with the title “Click here to go to Clara”. Click on the link and enter a password. You can then log in with your login details and activate the guest cards under the menu item “Guest card”.
If you have already registered with the Clara during a previous stay, the system will remember your login details. The invitation email will say “Welcome back” and the link field will say “Here is your new access link”. You can log in with your old password or reset the password and set a new one.
Do I have to go back to my e-mail inbox every time to open the digital guest card?
No! Clara can be saved on the home screen of your cell phone and is therefore accessible like an app at any time. You will find instructions on how to save the web app on the home screen of your cell phone on the Clara homepage under the menu item “Welcome” at the bottom.
Do I need an internet connection to load the digital guest card?
If you save your web app on the home screen (see above), it is also available offline. If the digital guest card has already been activated once (with an internet connection), it is saved in the cache and available offline.
How do my fellow travelers receive their digital guest card?
The digital guest cards of fellow travelers are visible in the main traveler's Clara. From there, they can be sent to fellow travelers (by email, WhatsApp, Messenger, etc.).
How do people without their own cell phone get a digital guest card (e.g. children)?
The main traveler always receives all the guest cards of his/her fellow travelers. Guest cards can be sent to people with their own cell phone. Guest cards for people without their own cell phone (e.g. children) can be used on the main traveler's cell phone.
Can I also use my digital guest card at the same time as my printed guest card?
Yes, if a guest card is printed out, it can also be activated digitally afterwards and used in parallel. If you have already activated the guest card online, your accommodation can create a duplicate for the printed card. The duplicate will have a different guest card number. If you still want to use the digital guest card afterwards, make sure that the card has been updated in the web app and that the guest card numbers are identical. Otherwise you will no longer be able to use the digital guest card with the old guest card number.
How long is my digital guest card valid for?
The digital guest card is valid during your stay in the accommodation and ends automatically on the day of departure.
What do I do if I extend my stay?
If you would like to extend your stay, please inform your accommodation. They will adjust the duration of your stay in the registration system accordingly. The extension will then also be visible on the digital guest card.
Is the Clara web app also available as a “normal” app in the App Store or Google Play Store?
No, Clara is a web app and can be accessed via the web browser. It can be saved as a shortcut on the home screen of your cell phone.
What do I do if Clara is not working properly on my cell phone?
If problems occur, first check whether your browser is up to date. Reload the website or delete the cache of your browser. If the problems persist, please contact Alpenregion Bludenz Tourismus (T +43 5552 30227), the local tourist office or your accommodation.